To manage the high volume of inquiries we receive annually, our Customer Service Staff primarily uses email and live chat. This approach allows us to provide thorough and timely responses to our customers' questions.
Most of the questions we receive require a detailed response. Our detailed email responses serve as a comprehensive record of our communication with customers. Unlike phone calls, where details can be forgotten, emails provide a reference point for future inquiries. Additionally, we can include helpful materials such as part numbers and videos to enhance understanding and support.
For immediate assistance during our business hours, customers can utilize our live chat feature available on our website. Simply click the teal icon at the bottom of the screen to initiate a chat with one of our experienced staff members. We're here to help!
Sometimes, email or live chat might not suffice, and a phone call becomes necessary. If you prefer to communicate via phone, simply shoot us an email with your phone number, and we'll give you a call.
Thank you for your support and feel free to Get in Touch!